CUSTOMER RESOURCE CENTER · NOVEMBER 2026
Your guide to our system upgrade
Loyal Trust Bank’s system conversion begins Friday, November 13, 2026. Use this page to prepare for the transition, check important dates and service availability, and find answers to frequently asked questions.
Digital banking resources
Online & Mobile Banking will be unavailable November 13–15 and available beginning November 16. Explore our banking resources below or contact us for assistance.
Latest announcements
Plan ahead: Online Billpay and TransferNow are not available starting November 5th. Review the complete schedule below for service-specific availability, limits, and processing cutoffs.
Upgrade schedule
Review availability for November 11–18. On mobile, each service displays its own daily schedule.
| Service | Wednesday, November 11 | Thursday, November 12 | Friday, November 13 | Saturday, November 14 | Sunday, November 15 | Monday, November 16 | Tuesday, November 17 | Wednesday, November 18 |
|---|---|---|---|---|---|---|---|---|
| All Bank Offices | Holiday, Bank Closed | Open | Open Extended Hours 7am – 7pm | Open Extended Hours 9am-3pm | Closed | Open Extended Hours 7am-7pm | Open Extended Hours 7am-7pm | Open Extended Hours 7am-7pm |
| Online & Mobile Banking | Available | Available | Not Available | Not Available | Not Available | Available | Available | Available |
| Mobile Deposit | Available | Available until 2pm | Not Available | Not Available | Not Available | Available | Available | Available |
| Online Billpay (Not available starting November 5th) | Not Available | Not Available | Not Available | Not Available | Not Available | Available | Available | Available |
| ATM Withdrawals | Available | Available (Up to $250/day) | Available (Up to $250/day) | Available (Up to $250/day) | Available | Available | Available | Available |
| Debit Card Purchases | Available | Available (Up to $500/day) | Available (Up to $500/day) | Available (Up to $500/day) | Available | Available | Available | Available |
| Wires | Bank Closed | Available until 4pm | Not Available | Bank Closed | Bank Closed | Available | Available | Available |
| ACH Transfers | Bank Closed | Files processed Until 4pm | Not Available | Bank Closed | Bank Closed | Available | Available | Available |
| Remote Deposit | Available | Files processed Until 4pm | Not Available | Bank Closed | Bank Closed | Available | Available | Available |
| TransferNow (Not available starting November 5th) | Not Available | Not Available | Not Available | Bank Closed | Bank Closed | Not Available | Not Available | Not Available |
*For questions on TransferNow and Zelle services refer to notice received via mail/email
Prepare for the transition
Personal customers
- Review the conversion schedule for service interruptions and changes to daily limits.
- Plan ahead for the Mobile Deposit cutoff of 2:00 p.m. on Thursday, November 12.
- For TransferNow and Zelle information, please refer to the notice sent by mail or email.
Business customers
- Review the schedule before planning payroll, transfers, or other time-sensitive transactions.
- On Thursday, November 12, Wire Transfers, ACH Transfers and Remote Deposit will be processed until 4:00 p.m. EST. After that, these services will be unavailable until Monday, November 16.
- Contact your banker with questions about your business services.
Plan your banking
Before the upgrade
Review the service schedule and plan ahead for any transactions or services you may need during the conversion. Contact Loyal Trust Bank if you have questions.
During the upgrade
Online Banking & Mobile Banking and Mobile Deposit will be unavailable November 13-15. Both services are scheduled to be available again beginning Monday, November 16. Please review the schedule for branch hours, ATM availability, debit card purchase limits, and other service restrictions.
After the upgrade
Online & Mobile Banking, Mobile Deposit, Online Bill pay, Wire Transfers, ACH Transfers, and Remote Deposit are scheduled to be available beginning November 16. Contact the bank if you need help accessing your services.
Customer resources
Personal banking resources
Find information about online banking and mobile banking, or contact Loyal Trust Bank for assistance.
Business banking resources
Contact your banker for assistance with ACH Transfers, Wires, and Remote Deposit. For service availability and processing cutoffs during the conversion, refer to the schedule above.
Please refer to the notices you received by mail or email for additional information about TransferNow and Zelle services.
Accessing funds during the upgrade
ATMs and Debit Card Purchases remain available throughout the schedule. From November 12–14, ATMs are available up to $250/day and Debit Card Purchases are available up to $500/day.
All Bank Offices have extended hours on November 13 (7am – 7pm), November 14 (9am-3pm), and November 16–18 (7am-7pm). Offices are closed for the November 11 holiday and on November 15.
Information for business customers
On November 12, Wires are available until 4pm; ACH Transfers and Remote Deposit files are processed until 4pm. Wires, ACH Transfers and Remote Deposit Capture will be unavailable until Monday, November 16th.
Review the complete schedule for holiday and weekend restrictions. Wires, ACH Transfers, and Remote Deposit are listed as available beginning November 16.
Frequently asked questions
When will online and mobile banking be unavailable?
The conversion schedule lists Online & Mobile Banking as not available November 13–15 and available beginning November 16.
When will Online Billpay be available?
Online Billpay is not available starting November 5th. The schedule lists it as available beginning November 16.
Where can I find information about TransferNow and Zelle?
For questions on TransferNow and Zelle services refer to notice received via mail/email.
Will I need a new app, password, or enrollment?
Contact Loyal Trust Bank for assistance with app downloads, enrollment, or signing in. Online & Mobile Banking are listed as available beginning November 16.
Will my payments, account details, and alerts change?
Contact your banker with questions about your specific account, payments, statements, or alerts. For service availability and cutoffs during the conversion, refer to the schedule above.
Important information
*For questions on TransferNow and Zelle services refer to notice received via mail/email
Questions? We’re here to help.
Contact Loyal Trust Bank for help with your account or questions about the upgrade. You can also visit a bank office during the hours shown in the conversion schedule.